Improve refresh rates of seat availability
I received an alert in the app that a specific seat became available. I used the BA website to change to that seat and within a minute opened the Planepoints app to check the roadmap.
This app still shows the seat I was alerted for as empty even though the BA app and Expertflyer confirm that my seat has been changed to it and it should show occupied.
I tried to refresh the Planepoints app or wait 5+ minutes, but it still shows as available.
Comments4
H247
Jul 30, 2025
please convert this to a bug.
Dom Clark
Jul 30, 2025
Hey - so the existing logic is that seat map data is updated every 15 minutes. We did this due to cost concerns initially (every call to the GDS incurs a cost). However, as we get ready to go live with our subscription product we’ll be reducing this to every 1 minute. Please can you confirm the seat map is now accurate and it was just the 15 minute delay that you experienced?
H247
Jul 30, 2025
It was updated after 15min. Perhaps add a comment while it’s not updated every minute until you change it to set expectations.
With Altea and modern DCS in general we have the ability to see live seat maps until departure, but Planepoints won’t show them yet.
Dom Clark
Jul 30, 2025
Appreciate the feedback - we’ll likely just go straight to having things update every minute, we’ll try to update by the end of this week.
Seat maps for most airlines should be accurate up until the point of departure still. I was checking the seat map regularly on a couple of recent flights I took on BA from LHR to SFO and things were accurate at the time (both from what I could see on the plane and cross referencing to EF)