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Seat Maps on BA - ‘Blocked Seats’

Feature Request

I have a booking on a BA flight. The seats that we have booked are showing ‘blocked’ so unclear if the seat next to us is available and also showing blocked (not occupied or available). So you are unable to tell which seats actually have occupying the exit row. Unsure if this is to do with status and BA sometimes blocking the adjacent seat.

Posted by An Anonymous User ·
3 comments

This request was merged into another request

Comments3

  • Dom Clark

    Team•

    Jul 19, 2025

    Thanks for reporting this - we have a known issue with the availability status we get back from our GDS partner, where premium and exit row seats are often shown as blocked when they are in fact occupied (or available to users that have some status). We’re working on a fix, but it’s going to take a number of weeks to have this available in the app I’m afraid.

  • H247

    •

    Jul 16, 2025

    This seems to be a duplicate of

    https://feedback.planepoints.com/p/seat-map-showing-blocked-seats-whilst-its-occupied

  • Dom Clark

    Team•

    Jul 16, 2025

    Thanks for reaching out and reporting this. This sounds like a known issue that we have at the moment impacting exit row and premium seat availability on some airlines, including British Airways.

    We know how to fix this issue but involves us calling a different API with our GDS partner, which is going to take a few weeks to gain access to and then integrate. I’ll keep you posted on our progress.