I’ve merged a number or related issues to this ticket. In summary, we have a known issue impacting the accuracy of seat map availability when looking at premium seats. This typically impacts exit row and front row / bulkhead seats. The result is that seats often show as blocked when they may actually be blocked or available.
We’ve identified a fix for this but it’s going to take a little time before it’s resolved. We’ll ensure it’s fixed before our public release.
We’ll take a look at this shortly and work on a fix - thanks for reporting it!
Dom Clark
Team•
Jun 28, 2025
Thanks for flagging this - we’re aware of some issues with occupied seats showing as blocked, which may be related to what you’re seeing, and will look to fix this next week. Would you mind sharing what seats you were expecting to see as occupied so we can test our fix?
(We also plan to add AeroLOPA support for short haul aircraft soon - tracked here)
Dom Clark
Team•
Jun 30, 2025
Thanks for reporting this - we have observed a few similar issues and are investigating at the moment, will hopefully have it fixed later this week.
Dom Clark
Team•
Jun 30, 2025
Thanks for reporting this - please can you add some details on what you’re seeing? We’re aware of an issue where some seats are showing as blocked when they are actually occupied, but the available seats should be accurate. I’ve also compared the results for this flight to Expert Flyer and we appear to be showing the same results.
Out of interest, are you a Gold BA member and therefor have the ability to reserve some of the blocked seats?
Dom Clark
Team•
Jun 30, 2025
Thanks for reporting this - this is an issue we’re aware of and are working on fixing 👍
Dom Clark
Team•
Jul 16, 2025
Thanks for reaching out and reporting this. This sounds like a known issue that we have at the moment impacting exit row and premium seat availability on some airlines, including British Airways.
We know how to fix this issue but involves us calling a different API with our GDS partner, which is going to take a few weeks to gain access to and then integrate. I’ll keep you posted on our progress.
Dom Clark
Team•
Jul 19, 2025
Thanks for reporting this - we have a known issue with the availability status we get back from our GDS partner, where premium and exit row seats are often shown as blocked when they are in fact occupied (or available to users that have some status). We’re working on a fix, but it’s going to take a number of weeks to have this available in the app I’m afraid.
An Anonymous User
•
Oct 18, 2025
Looks like an issue with LCY flights with BA. I’ve seen a number of times that I’ve booked into 2D but seat maps are showing blocked.
Comments10
Dom Clark
Jul 5, 2025
I’ve merged a number or related issues to this ticket. In summary, we have a known issue impacting the accuracy of seat map availability when looking at premium seats. This typically impacts exit row and front row / bulkhead seats. The result is that seats often show as blocked when they may actually be blocked or available.
We’ve identified a fix for this but it’s going to take a little time before it’s resolved. We’ll ensure it’s fixed before our public release.
H247
Jul 16, 2025
This seems to be a duplicate of
https://feedback.planepoints.com/p/seat-map-showing-blocked-seats-whilst-its-occupied
Dom Clark
Jun 26, 2025
We’ll take a look at this shortly and work on a fix - thanks for reporting it!
Dom Clark
Jun 28, 2025
Thanks for flagging this - we’re aware of some issues with occupied seats showing as blocked, which may be related to what you’re seeing, and will look to fix this next week. Would you mind sharing what seats you were expecting to see as occupied so we can test our fix?
(We also plan to add AeroLOPA support for short haul aircraft soon - tracked here)
Dom Clark
Jun 30, 2025
Thanks for reporting this - we have observed a few similar issues and are investigating at the moment, will hopefully have it fixed later this week.
Dom Clark
Jun 30, 2025
Thanks for reporting this - please can you add some details on what you’re seeing? We’re aware of an issue where some seats are showing as blocked when they are actually occupied, but the available seats should be accurate. I’ve also compared the results for this flight to Expert Flyer and we appear to be showing the same results.
Out of interest, are you a Gold BA member and therefor have the ability to reserve some of the blocked seats?
Dom Clark
Jun 30, 2025
Thanks for reporting this - this is an issue we’re aware of and are working on fixing 👍
Dom Clark
Jul 16, 2025
Thanks for reaching out and reporting this. This sounds like a known issue that we have at the moment impacting exit row and premium seat availability on some airlines, including British Airways.
We know how to fix this issue but involves us calling a different API with our GDS partner, which is going to take a few weeks to gain access to and then integrate. I’ll keep you posted on our progress.
Dom Clark
Jul 19, 2025
Thanks for reporting this - we have a known issue with the availability status we get back from our GDS partner, where premium and exit row seats are often shown as blocked when they are in fact occupied (or available to users that have some status). We’re working on a fix, but it’s going to take a number of weeks to have this available in the app I’m afraid.
An Anonymous User
Oct 18, 2025
Looks like an issue with LCY flights with BA. I’ve seen a number of times that I’ve booked into 2D but seat maps are showing blocked.